We keep your product stable, secure, and improving after launch — with proactive monitoring, fast incident response, and ongoing development on a predictable monthly retainer.
Based on 100+ Reviews
Why Entalogics for support
The reasons clients pick us, in their own words. Each one is something most agencies will swear they do — and most don't.
Monitoring, alerting, and runbooks — issues caught before your customers open tickets.
No ticket-queue roulette. People who've seen your codebase fix root causes, not symptoms.
Clear backlog, honest estimates, no surprise invoices on retainer work.
Scale up for releases, scale down when quiet. 30-day terms — no long-term lock-in.
What we maintain
The shapes of live product we keep healthy most often — from SaaS to legacy. Same bench, same standard.
What's included
Buyers ask this on every first call. Six things you get every month — no extras, no surprises, no "that's out of scope" emails.
Resolved in the same sprint, not queued for next month. Real engineers, real fixes, same week.
24-hour SLA from disclosure to deploy. CVE alerts triaged, hotfix shipped, your inbox stays quiet.
Reviewed and shipped monthly, not ignored until they break. Lock files stay clean, supply chain stays trusted.
Defined response times, named engineer, not a ticket queue. On-call rotation with PagerDuty integration.
Weekly update on what was done, what's next, what's at risk. Async, in writing, in your Linear.
Full summary of changes, performance metrics, and recommendations. The document your board actually asks for.
Incident response
Maintenance is peace of mind. Here's exactly what happens when something breaks — from alert fire to post-mortem, in writing, with named engineers.
Onboarding shape
A typical maintenance engagement, end-to-end. The first month is audit and stabilise — everything that follows runs on a predictable monthly cadence.
Monthly rhythm
No black box. Every month follows the same rhythm so you always know what's happening.
Stack
The tools we reach for to keep products healthy. We'll slot into your stack if you already have one — this is what we'd install on day one if you don't.
Engagement
No hourly retainer that bills for "thinking time." Pick a lane that matches your stage; everything is fixed-quote or transparently rated.
For founders who need coverage without a full team
For live products that need eyes on them every week. Bug fixes, security patches, dependency updates, and monthly reporting. No surprises.
Scale-up with a live product and a small internal team
Senior engineers embedded in your Slack, your Linear, your standups. Maintenance plus active development — your product keeps moving.
Enterprise or regulated verticals
For products in regulated industries — health, finance, government. SOC 2-ready processes, audit logs, defined SLAs, procurement-friendly contracts.
Founder-direct
Free 30-minute call with a senior engineer. We'll audit what's live, name the risks worth fixing first, and propose a retainer shape — whether you hire us or not.
