Dynamics 365 development services for Microsoft organisations where sales, finance, service, and operations need to share one data model — not four separate tools stitched together. Dataverse plugins for logic that low-code can't handle. Model-driven apps that match your process. Power Automate flows that don't silently break. We extend Dynamics 365 with the engineering discipline the platform demands.
Why Entalogics for Dynamics 365
The D365 instances we inherit always have the same problems — plugins registered on every event regardless of need, model-driven forms with 80 fields on one tab, Power Automate flows replacing logic that should be a plugin, and customisations so deep that every Microsoft release wave breaks something.
Business rules, calculated fields, and OOB workflows handle most requirements. Plugins and custom code only when real-time logic, external integrations, or complex calculations demand it. Every customisation is upgrade debt — make it earn its place.
Custom entities where the business domain demands them. Proper relationships, option sets, and security roles. Not 40 custom fields crammed into the Account entity because someone didn't want to create a new table.
C# plugins for logic that must execute in the transaction pipeline — validation, calculation, sync integration. Power Automate for async notifications, approvals, and cross-system orchestration. Each tool used where it belongs.
Managed solutions promoted through dev → test → prod via pipelines. No unmanaged customisations in production. No editing live. When Microsoft ships the next release wave, your instance upgrades cleanly.
When Dynamics 365, when not
D365 licensing starts at $65/user/month and scales fast with modules. The investment is justified for mid-to-large enterprises — and overkill for small teams that need a contact database. We'll tell you on the first call.
BUILD ON DYNAMICS 365 WHEN
CONSIDER ALTERNATIVES WHEN
WE SAY NO WHEN
What we build on Dynamics 365
The shapes of Dynamics 365 development we deliver most. Each built upgrade-safe with proper ALM.
Lead-to-opportunity pipeline, CPQ configuration, territory management, forecasting dashboards. Sales processes configured to how your team actually sells.
Case management, SLA enforcement, omnichannel routing, knowledge articles, customer portal via Power Pages. Service workflows that close tickets, not create them.
GL configuration, AP/AR, budgeting, supply chain. F&O customisation with X++ where standard modules fall short.
C# plugins for transaction-level business logic, validation, and real-time integrations. Registered properly, scoped tightly, tested thoroughly.
Model-driven apps, canvas apps, Power Automate flows, and Power BI dashboards extending D365 capabilities beyond what OOB offers.
On-prem to cloud, CRM 2016 to D365 Online, Dynamics AX to F&O. Data migrated, customisations rebuilt upgrade-safe, integrations rewired.
The playbook
Dynamics 365 patterns from real enterprise implementations — not sandbox experiments.
P01
Business rules, calculated fields, and standard workflows first. Plugin code only when OOB genuinely can't handle it. Every customisation documented and justified.
P02
All customisations in managed solutions. Promoted via pipelines. No unmanaged layers in production. No editing live entities directly.
P03
Pre-validation for blocking logic. Pre-operation for data modification. Post-operation for side effects. No plugin registered on all messages "just in case."
P04
Custom security roles matching business functions. Field-level security on sensitive data. No shared admin accounts. Audit logging enabled.
P05
Operational reporting without impacting Dataverse performance. Synapse Link for near-real-time analytics. Direct Lake for sub-second dashboard queries.
P06
Solution checker before every release wave. Regression tests on custom plugins. Sandbox validation before production update. Upgrades take hours, not weeks.
Signature case
A B2B manufacturing company on Dynamics CRM 2016 on-prem — custom plugins with no documentation, 200 unmanaged customisations, no ALM, and a server nearing end-of-life. Migrated to D365 Online with managed solutions, ALM pipelines, and rebuilt plugins in 12 weeks. Sales pipeline visibility improved. Release wave upgrades now take a Saturday morning.
Before
CRM 2016 on-prem · 200 unmanaged customisations · undocumented plugins · no ALM · server EOL
After
D365 Online · managed solutions · documented plugins · ALM pipelines · weekend upgrades
Engagement shape
A typical Dynamics 365 engagement. We implement or extend module by module — the current instance stays live while we work.
Two senior D365 consultants. Solution layer review, plugin inventory, customisation audit, upgrade readiness check. A ranked, dollarized RFC.
Managed solution structure established, ALM pipelines configured, first D365 module implemented or remediated end-to-end. Deployed to sandbox.
Entities modelled, plugins built, flows wired, dashboards embedded. Each promoted through ALM. Your team keeps working throughout.
Production deployment. Release wave readiness confirmed. Runbook handed to your team — or we stay on retainer.
Stack
Our default Dynamics 365 development stack — picked for enterprise production.
Engagement
No hourly retainer that bills for "thinking time." Pick a lane that matches your stage; everything is fixed-quote or transparently rated.
A defined scope, a fixed price, a senior-only team. From RFC to production in 10–16 weeks.
$15k–$30k
FIXED SCOPE
Embedded engineers in your Teams, your standups. Senior D365 consultants and C# plugin developers. Pause, resize, end with 30 days' notice.
$5k / eng / mo
PER ENGINEER
A long-term partner for enterprise D365 — release wave readiness, Dataverse architecture, integration strategy, hiring help.
custom
PROCUREMENT-FRIENDLY
Founder-direct
Thirty minutes with the founder. We'll bring a senior D365 consultant, the relevant playbook, and a candid read on whether Dynamics 365 is the right platform — or whether a lighter CRM or custom solution fits better.
