UX/UI
Mobile Banking UX Improvements
A complete UX refresh for a mobile banking app with personalised insights and trust-building microcopy.
Client
NovaBank
Duration
5 months
Category
UX/UI
Technologies Used
SketchReact NativeFramer Motion
Project Overview
NovaBank asked us to make digital banking feel intuitive for all age groups. We simplified task flows, embedded financial literacy nudges, and created transparent feedback at every touchpoint.
Key Features
- One-tap recurring payments
- Personalised financial health timeline
- Contextual help centre
- Humanised microcopy for sensitive actions
- Biometric-first authentication layout
Results Achieved
- Support tickets down by 47%
- App store rating improved from 3.1 to 4.4
- Daily active usage increased by 35%
- Transaction completion time cut in half